Information We Collect
When you use our website or contact us, we may collect the following types of information:
- Contact information: Your name, phone number, email address, and service address when you fill out our contact form or call us.
- Service information: Details about your HVAC system, the type of service you need, and any information you provide about your home or equipment.
- Usage data: Information about how you interact with our website, including pages visited, time spent on pages, and referral sources. This data is collected through cookies and analytics tools.
- Device information: Your browser type, operating system, IP address, and device type, collected automatically when you visit our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and service requests
- To schedule and provide HVAC services
- To send service confirmations, estimates, and invoices
- To improve our website and services based on usage patterns
- To communicate important updates about our services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit our website. You can control cookies through your browser settings, though disabling cookies may affect some website functionality.
We use the following types of cookies:
- Essential cookies: Required for basic website functionality.
- Analytics cookies: Help us understand how visitors use our website so we can improve it.
Third-Party Services
We use the following third-party services that may collect data when you visit our website:
- Microsoft Clarity: We use Microsoft Clarity to understand how users interact with our website through session recordings and heatmaps. Clarity collects usage data including mouse movements, clicks, and scroll behavior. This data is anonymized and does not include personal information. For more information, see Microsoft's Privacy Statement.
- Web3Forms: Our contact form is powered by Web3Forms, which processes form submissions. When you submit our contact form, your name, phone number, email, and message are transmitted through Web3Forms to us. For more information, see Web3Forms' Privacy Policy.
- Google Fonts: We use Google Fonts to display typography on our website. Google may collect usage data when fonts are loaded. For more information, see Google's Privacy Policy.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate information.
- Deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain it.
- Opt-out: You can opt out of non-essential cookies through your browser settings.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can promptly delete it.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, you can reach us at: